The products sold on this site are top quality, designer inspired, by Ann Jackson.  We are absolutely confident that you will be happy with your purchase from us because each piece is  inspected by hand for quality.  We understand; however, that every customer is unique and we are flexible to meet your needs.  Customer satisfaction is our products and services is our top priority.

If for any reason, you are not content with your purchase please contact us immediately Here

We will then provide instruction on where to return your pruchase. You must return the product(s) within seven days of receipt for exchange or refund. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. We do not charge a restocking fee but in such cases, we lose the cost of the initial shipping and so can not pay for shipping both ways. Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the tracking number for the returned goods.  The only exception to this policy is if we scan your feet on our scanner and  you do not like the shoes for whatever reason you choose and there is no technical problem with the shoes length, width, or shoe structural defect in the shoes, there will be a service charge and restocking fee.

Kindly include when you contact us the following information. This will expedite the processing of your return.

? Your full name and the date the order was placed and received
? A list of the replica product(s) to be exchanged or refunded
? The reason for the return of the products

Delivery is guaranteed! If your shipment is lost or seized we will reship once at our expense.

Your purchases will be sent directly by courier from Wisnton-Salem, North Carolina to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress of your purchase.

? Please allow 7-10 days for delivery of your pruchase.
? Please make sure you enter the correct shipping address and contact number.

? We are not responsible for reshipment if you provided us with an incorrect address.
? We are not responsible for any import tax charged on your package.

Expedite Shipping Is Free (7-10 days)

You can track your shipments by clicking on these links below; you will be notified as to what courier service we used in your confirmation mail.

If your tracking number starts with M or V then your package has been shipped with UPS and you should track at www.ups.com

If your tracking number starts with EA then your package has been shipped by EMS. In this case you should track your package on your national postal service website.